Last updated:
Last updated, and effective as of 01 September 2026.
These Terms and Conditions, including the Code of Conduct, Organizer Code of Conduct, the Banning Policy, the Content Standards (collectively, the “Terms”) govern your use of the Site and the Services provided by ESL FACEIT Group Limited, a company registered in England & Wales (company number 07751649), whose registered office is 25th Floor, Millbank Tower, 21–24 Millbank, London, SW1P 4QP, United Kingdom (“FACEIT”, “we”, “us”, or “our”), and its subsidiaries and affiliates.
“Site” means the website located at www.faceit.com and any of its subdomains.
“Services” means the Site and all products, features, and functionalities we make available via the Site or any associated applications, APIs, or interfaces, including (without limitation) the FACEIT Anti-Cheat, account registration and management, matchmaking, competitions and tournaments, digital storefronts, payments and billing, customer support, and related communications.
“FACEIT Anti-Cheat” has the meaning as defined in the FACEIT Anti-Cheat software end user license agreement;
By creating an account on the Site (becoming a “Member”) or by accessing or using the Site or Services without an account (a “User”), you (“you” means the User or Member accepting these Terms) agree to the then-current version of these Terms available on the Site. We may update these Terms from time to time by posting a revised version on the Site (showing the “Last updated” date). Changes take effect as of the effective date indicated in the revised version. If a change is material, we may also provide notice via the Site or by email. Your continued use of the Site and the Services after any update constitutes acceptance of the updated Terms. Additional terms may apply to specific Services (for example, competition rules or eligibility requirements). If those additional terms conflict with these Terms, the additional terms will govern for that Service. Section headings are for convenience only and do not affect how these Terms are interpreted.
As set out in more detail below, we may suspend or close a Member’s account - immediately and without notice - if that Member breaches these Terms or we reasonably suspect you may do so. We may also restrict a User’s access to the Services for the same reasons. Where required by applicable law, we will provide notice to you. If we close an account for breach, any remaining balance will be handled in accordance with applicable law and our policies (for example, reversing fraudulent credits, applying refunds where due, or offsetting amounts you owe against amounts we owe you).
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall, to the minimum extent necessary, be deemed modified to render its validity and enforceability while preserving its original intent. If such modification is not possible, the provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect. The invalidity, illegality, or unenforceability of a provision in one jurisdiction shall not affect its validity or enforceability in any other jurisdiction. Where a provision is deleted, it will be deemed replaced – to the extent permitted by applicable law - by a valid and enforceable provision that most closely reflects the original commercial intent.
We operate the Site and Services under the laws of England and Wales. The Site/Services may not be lawful or available everywhere. If you access them from another country, you must comply with the laws that apply to you, insofar as this does not conflict with our own legal obligations. This section does not limit any non-waivable rights you have under applicable law.
You must meet the age and any other eligibility requirements that apply to a given activity or Service (for example, the minimum age for creating an account or to join a specific game). If you do not meet those requirements, please stop using the Site and Services.
1.1. Registration (and use of the Site or Services) is void where prohibited by applicable law. The Site and Services are intended for individuals aged 13 or older. If you are under 13, you must not access or use the Site or Services.
1.2. By accessing or using the Site or Services, you represent and warrant that you are at least 13 years old and will comply with these Terms. If you are between 13 and 18 (or under the age of majority where you live), you confirm that you have obtained the consent of your parent or legal guardian to access and use the Site and Services and to agree to these Terms. You also confirm you will follow all applicable game/platform age ratings and, where required by law, have your parent’s or guardian’s consent to enter these Terms. Certain activities may carry additional eligibility requirements.
2.1. To enter competitions that require registration you must:
a) be a Member;
b) be physically located in a territory where participation in the relevant competition is lawful; and
c) comply with these Terms and all applicable competition rules (including any game/platform, region, rank or other criteria stated at entry).
2.2. If you are 13–18 (or under the age of majority where you live), you represent and warrant that you have any required parent/guardian consent and will provide their contact details if we need to verify consent.
3.1. We may, at any time, require a User or Member to provide proof of age, identity, residency, game/platform eligibility and (where applicable) parental consent in order to enter or continue in a competition, access Member-only features, or claim a prize. We may suspend participation, results, prize processing, or account access until verification is completed to our reasonable satisfaction. If you do not provide satisfactory proof within the timeframe we specify, we may disqualify you, cancel entries, withhold or reverse prizes, and/or close your account. For help, contact us via the FACEIT Support Form.
4.1. When you register an account or upgrade features, you must provide accurate and complete information, which may include:
a) username (alias)
b) password
c) email address
d) date of birth
e) the country in which you are based
(collectively, “Registration Data”)
4.2. You agree to: (i) provide true, current, and complete Registration Data and keep it updated; and (ii) promptly supply any additional information we reasonably request for eligibility, security, payments, fraud prevention, or ensuring compliance with legal obligations.
4.3. We may, at our discretion, modify or remove usernames that are offensive, misleading, impersonate others, or violate the Content Standards (incorporated into these Terms), and we may suspend or terminate accounts created with false or incomplete information.
5.1. To use the Site and Services, you agree to:
a) provide true, current and complete Registration Data;
b) keep your Registration Data and any other details you give us up to date;
c) keep your login credentials, including your password and multi-factor authentication information, secure; and
d) be responsible for all activity that occurs under your account.
5.2. If you knowingly provide false or incomplete information, or fail to keep your details current, we may suspend or close your account and take other reasonable action. If you suspect unauthorised access to your account, please notify us promptly via FACEIT Support.
6.1. FACEIT identity verification is not essential in order to create a Member account. Verification supports the integrity on our platform. The process may require a smartphone, a face capture and/or a valid identity document. If you complete the identity verification process, you’ll receive a “Verified” badge that may appear on your profile and in search, discovery and other social features.
6.2. At our sole discretion, some elements of the Service may be limited to Members with verified accounts. We may require you to complete the identity verification process, where reasonably necessary, for example to:
a) enter certain competitions or experiences;
b) access or retain access to parts of the Site or Services (including where our FACEIT Anti-Cheat or other security systems indicate that extra checks are needed, and where we manually decide that such extra checks are needed).
6.3. We may restrict or suspend access to affected features—or to your account—until verification is successfully completed.
6.4. Please see our Privacy Notice on how we handle personal data collected for verification purposes.
7.1. We use automated systems to rank, order and recommend content across the Services (for example, search results, competitions, missions, shop items, clubs and social posts). These systems help surface items that are most relevant to you, which is an integral part of our services.
8.1. We rank and sort information in several features of our Services. These ranking and sorting automations are recommender systems. If you like, you can use filters to narrow down your results, or change the default sorting settings. We sort as follows:
a) Within our FACEIT Shop products are listed by recommended products, product price highest-to-lowest, or lowest-to-highest, newest/oldest products. You are always able to sort items by these categories. Our default sorting is set by admins and they choose what is listed in which order (such as popular items that we want users to easily find, newest releases, and items that we want to promote);
b) Our Ladders, which are published in the FACEIT Play page, are sorted by active (ongoing first) and upcoming (descending on end date). Our default sorting enables you to quickly consider whether you would like to join the first possible Ladder;
c) Our global and country rankings rank players based on their Elo rating. These rankings can be viewed globally or filtered by a specific country. A player's inclusion in a country-specific ranking is determined by the country flag they have selected on their profile. This system allows you to gauge your performance against the broader community and see who the top players are;
d) Our Missions are sorted by welcome mission first, then paid subscriptions, followed by sponsored Missions, then after that, the "most playable". This latter category is set by our admins and they choose what is listed in which order. Our default sorting ensures you get introduced to this feature;
e) Your social feed shows posts from your network or that are featured. These posts are sorted by the last interaction date of the post. Your network consists of your friends, Members and organisers that you follow. Last interaction date is the last time someone from your network posted or reposted the post. This helps you to stay up-to-date with the latest posts;
f) Our clubs directory is primarily sorted by a club's recent activity, specifically the total number of FACEIT matchmaking matches played by full parties from that Club in the last 24 hours (matchmaking means the FACEIT service that facilitates the creation, organisation, and operation of online matches between players or teams through automated or semi-automated processes). To enhance visibility, a club's ranking is also boosted based on several factors, including its management by organisers verified by our staff, whether it's managed by an organisation, the club's member count, and the number of countries it accepts members from. Additionally, featured clubs that are handpicked by our staff per game/region/country are displayed before any other results. This enables you to easily find players for a match to play against, or to team up with;
g) Our Looking For a Group Lobbies are sorted from most to least recently created, with new parties appearing at the top. By default, the list is filtered by your selected game and by joinability, meaning you will only see parties that you are eligible to join. You can apply optional filters to further refine the results. This enables you to easily find the latest available parties;
h) Our FACEIT Track - match history is ordered by date;
i) Our FACEIT Track - Maps sorts by default your performance statistics by matches played per map. We apply this default sorting setting as this enables you to see the statistics most relevant to what you played;
j) Our Friend suggestions entail your Steam friends with a FACEIT account sorted by account creation date. We suggest these friends as you may know each other from Steam, and you may want to play your next match on FACEIT.
9.1. Some of our recommendation systems go beyond your search parameters and our default ranking and sorting automation, as they make personalised recommendations based on your profile, your statistics and your interactions on third-party partner platforms. We have implemented the following personalised recommender systems:
a) Our Branded Missions automatically enrol you based on the location and age you included in your profile, and the number of matches you played on FACEIT. This enables you immediately to start playing the Branded Mission when you are eligible. In case you don’t want to play, you can leave the Branded Mission at any time;
b) Our Branded Missions - suggestions for challenges are recommended on your actions taken on a third-party partner platform. This incentives you to complete the Branded Missions that you joined;
c) Our advertisements are recommended based on the geolocation of your IP address, your device category, which version of the Site you use, and your age included in your profile. This ensures that you see advertisements that are relevant to you, and to prevent you from seeing advertisements that are for adults only;
d) Our Sponsored and Branded Ladders - are recommended based on the location and age you included in your profile, and the number of matches you played on FACEIT. This enables you immediately to start the Sponsored and Branded Ladder when you are eligible. In case you don’t want to play, you can leave the Sponsored and Branded Ladders at any time.
9.2. Even if you do that, we may still retain some information about you so that we can provide you with our Services and give you a more convenient experience, such as setting your language preference on our platform based on where you are. This could be information you provided, e.g. the location you identified in your profile, or that we gathered based on how you interact with our Platform.
10.1. FACEIT’s legal representative for purposes of the DSA is ESL FACEIT Group GER GmbH.
11.1. You can contact us directly by our FACEIT support form (contact reason “DSA Queries”). Alternatively, you may contact us via [email protected]. You have the right to utilise a designated out-of-court dispute settlement system. The DSA requires that each EEA Member State certify out-of-court settlement bodies to handle eligible disputes. No out-of-court settlement bodies have been certified at this time. We will update this site as information becomes available. You may also have the option to pursue your claim(s) in court.
12.1. If you are a national Member State authority, the European Commission or the European Board for Digital Services then you can contact us directly using the contact information below: [email protected] Trusted flaggers and professional bodies may also contact us using this email address. We prefer receiving your message in the English language.
13.1. You are responsible for complying with the laws of the place where you live and from which you use the Services. We do not represent that the Site or Services are appropriate, lawful or available in every country. If you access them from outside the United Kingdom, you do so on your own initiative and must ensure your use is lawful where you are.
13.2. Where local laws restrict or prohibit participation in some or all of the Services (for example, certain competitions, prizes or features), you must not use those parts of the Services. Availability, features and prize eligibility may vary by region.
13.3. To comply with legal and safety requirements, we may use your approximate location (for example, IP address and similar signals, as described in our Privacy Notice). We may restrict, suspend or block access from jurisdictions where use is unlawful or against these Terms.
14.1. Each account is personal, for individual use only, and non-transferable. One account per natural person. You must not create or use more than one account, share your account or credentials, allow anyone else to access or use your account (including to enter competitions or accept winnings), or use or control any account on behalf of another person or entity. You are responsible for keeping your credentials secure and for all activity on your account; until you notify us of suspected misuse via FACEIT Support, activity under your account will be deemed to be yours and you will be responsible for it.
14.2. We monitor for multi-accounting and related abuse. If we detect duplicate or linked accounts, we may close the extras without notice and, for repeated or serious violations, suspend or terminate all accounts. We may also require identity, age, residency and/or location verification at any time (for example, to enter certain competitions, claim prizes, or where our security systems indicate extra checks are needed). Access to features—or to your account—may be limited or suspended pending satisfactory verification.
14.3. You must not conceal or misstate your location or identity to bypass regional or eligibility rules (for example, by using VPNs, proxies, IP spoofing, device emulators or similar tools). To protect the integrity of the Services and comply with legal requirements, we may restrict, suspend or block access from certain regions, IP ranges, networks or devices (including devices previously linked to violations).
15.1. We encourage you to carefully read FACEIT Privacy Notice before using the Site or associated Services, as it explains the processing of your personal data when using the Site. This FACEIT Privacy Notice is incorporated into these Terms by reference. If there is any inconsistency or conflict between these Terms and the FACEIT Privacy Notice regarding personal data, the FACEIT Privacy Notice (and applicable data protection law) will prevail.
16.1. We collect general demographic and other market information that does not personally identify without consent.
16.2. FACEIT utilises emails to let you know of transactional information (including but not limited to, policy changes, key product updates, payment receipts). and if you provided your consent (where required), we will send you promotional marketing emails.
16.3. If you are a Member, you are automatically opted-out of receiving FACEIT promotional e-mails, such as promotional marketing e-mails, promotional partner e-mails, newsletters, and fun (i.e. tournament- or game play- related) e-mails. Once you are opted-in to receive FACEIT promotional emails, you will receive FACEIT promotional emails until you opt-out (unsubscribe) or request deletion of your email address. You may change your choice at any time by selecting within your account settings, by clicking the “unsubscribe button” within every promotional email (if received) or by contacting us via the FACEIT Support Form.
16.4. We use targeting cookies for marketing, promotions and advertising. In the EEA, we set advertising/targeting cookies only after you give consent via our Cookie Consent Manager. If you declare (or we otherwise reasonably determine) that you are under 18, we do not show you ads and we do not set advertising/targeting cookies or similar technologies. You can change or withdraw your consent at any time via the Cookie Consent Manager. If you opt out of advertising cookies, you may still see ads, but they will be generic (non-personalised). Strictly necessary cookies remain active because the Services require them.
16.5. Outside the EEA (including the UK and Switzerland), our use of cookies and ad personalisation varies by local law. Regardless of location, we do not show ads to Members under 18 and we do not set advertising/targeting cookies for them.
16.6. By registering for an account, you agree that the Site may display your username, gameplay data and statistics, tournament records and any other information that regarding your gaming activity. By registering an account and/or accepting any prize from the Site, you agree to allow the Site to print, publish, broadcast and use, worldwide, in any media and at any time, your name, picture, voice, likeness, and/or biographical information for promotional, marketing or related purposes without additional compensation.
17.1. In any part of the FACEIT Service, the Content that you access, including its selection and placement, may be influenced by commercial considerations, including FACEIT’s agreements with third parties.
17.2. Some content made available via the Services (e.g., videos, posts or images) may include advertising or sponsorships. We label such material as advertising and provide additional information where required. Advertisers are responsible for ensuring their ads comply with applicable laws and industry codes in each territory targeted. Nothing in these Terms limits any responsibilities we have under applicable law. We may reject, restrict or remove advertising that we reasonably believe is non-compliant.
18.1. You are solely responsible for the photos, profiles (including your name, image, avatars, and likeness), messages, notes, text, information, music, video, advertisements, listings, and other content that you upload, publish or display (hereinafter, “post”) on or through the Service or the Site, or transmit to or share with other Members (collectively the “Member Content”). You may not post, transmit, or share Member Content on the Site or Service that violates these Terms and/or applicable laws, and that you did not create or that you do not have permission to post. The Content Standards that are incorporated into these Terms set out what we consider as content violating our Terms and applicable laws.
18.2. You understand and agree that FACEIT may, but is not obligated to, review the Site and may delete or remove (without notice) any Site Content or Member Content in its sole discretion, for any reason or no reason, including Member Content that in our sole judgment violates these Terms, or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Members or others.
18.3. You are solely responsible at your sole cost and expense for creating backup copies and replacing any Member Content you post or store on the Site or provide FACEIT. When you post Member Content to the Site, you authorise and direct us to make such copies thereof as we deem necessary in order to facilitate the posting and storage of the Member Content on the Site.
18.4. By posting Member Content to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to FACEIT an irrevocable, perpetual, non-exclusive, transferable, sublicensable, fully paid, royalty-free, worldwide license to use, copy, publicly perform, publicly display, host, store, reproduce, reformat, adapt, modify, create derivative works from, translate, , excerpt (in whole or in part) and distribute such Member Content for any purpose, including in connection with operating, promoting, and improving the Services or otherwise, and to grant and authorise sublicenses of the foregoing.
18.5. You may remove your Member Content from the Site at any time. If you choose to remove your Member Content, the license granted above will automatically expire, however you acknowledge that the we may retain archived copies of your Member Content. FACEIT does not assert any ownership over your Member Content; rather, as between us and you, subject to the rights granted to us in these Terms, you retain full ownership of all your Member Content and any intellectual property rights or other proprietary rights associated with your Member Content.
18.6. If you send us comments, questions, suggestions, ideas, bug reports or other submissions about the Services (“Feedback”), you agree that: (i) FACEIT has no confidentiality obligations for Feedback; (ii) FACEIT may use, copy, modify, publish, sublicense and otherwise exploit the Feedback for any purpose, without compensation or attribution to you; and (iii) to the maximum extent permitted by law, you waive (or agree not to assert) any moral rights in the Feedback and represent you have the right to grant these permissions. This section does not transfer ownership of your pre-existing materials.
19.1. You acknowledge that the outcome of the matches, tournaments and leagues offered on the Site are directly related to the performance of each member participating. FACEIT estimates the win probability of between two teams based on the average ELO of the two teams, and publishes the win probability within the match room. A team can consist of one to multiple members.
20.1. You acknowledge and agree that FACEIT may use publicly available information, including personal data, to determine your ranking. This ranking will be determined at FACEIT´s sole discretion, depending on matches, tournaments and leagues you have participated in and on the information available in public sources, such as on the Internet at the time the ranking is provided to you.
21.1. If you are a Member, you may access the Service by purchasing one of the paid subscription products made available on the Service.
21.2. Users who do not purchase a Paid Subscription may continue to access the standard features of the Service as a registered Member. Such access does not constitute a “Subscription” for the purposes of these Terms.
a) Plus Subscription: a subscription fee-based service which gives access to a subset of premium benefits;
b) Premium Subscription: a subscription fee-based service that gives access to all available premium benefits;
c) ESEA League Subscription: a subscription fee-based service that gives access to ESEA League benefits for CS2;
d) FACEIT League Subscription: a subscription fee-based service that gives access to League benefits for OW2;
e) Organiser Subscription: a subscription fee-based service for third parties to provide benefits within their clubs/hubs on the Site.
21.3. Please see our Subscription page to understand the benefits per subscription. The benefits per subscription may differ based on your geolocation and/or selected queue. FACEIT reserves the right, in its absolute discretion, to review and change the benefits of the subscriptions. The Plus Subscription, Premium Subscription, ESEA League Subscription, FACEIT League Subscription, and Organizer Subscription are hereinafter referred to as “Paid Subscriptions”.
22.1. We may offer regional prices or discounts based on objective criteria such as your billing country and currency. Eligibility will be determined using your geolocation and information from your payment provider (e.g., billing country/currency). If these do not match, we may apply the standard price or the price for your payment method’s billing country. We do not block access to the Services on the basis of nationality, residence or location and, in the EEA/UK, we will not refuse compliant cross-border consumer payments within the same card brand where strong customer authentication and standard processing conditions are met. However, payment providers, card networks or financial institutions may independently restrict or decline transactions based on applicable laws, sanctions, regulatory requirements or their own internal policies, and we are not responsible for such restrictions. Any discounts are discretionary, may vary by region and time, and are subject to change and additional terms (as applicable). We will handle any personal data used for eligibility checks in accordance with our Privacy Notice. Where required by applicable law or regulatory guidance, we may adjust pricing practices accordingly.
23.1. If you are subscribed to the Plus Subscription and/or Premium Subscription, you may pause your subscription for up to one (1) month at a time, up to three (3) times within any rolling twelve (12) month period. While your subscription is paused, you will not have access to Plus or Premium benefits. The paused period will not be counted toward your paid subscription time.
23.2. If you are subscribed to the ESEA League Service, at our sole discretion, we may provide you with the ability to pause your subscription for the period between the end of playoffs of one season and the start of the next season (“ESEA Off-season”). If you subscribe during ESEA Off-season, your subscription starts at the first day of the new season. We reserve the right to determine the period of ESEA Off-season and the start and end date of the new season.
23.3. You cannot pause your FACEIT League Subscription and/or the Organiser Subscription.
24.1. The Loyalty Program assigns Members to a loyalty tier based on certain eligibility criteria, which may include, without limitation, the duration and history of paid subscriptions, and additional purchases.
24.2. Loyalty tiers may provide access to certain benefits, features, or privileges on the platform, which may vary by tier. We reserve the right, at our sole discretion, to modify, suspend, or discontinue the Loyalty Program, any loyalty tier, the eligibility criteria, the method of calculating or assigning loyalty tiers, and/or any associated benefits at any time, without prior written notice. This includes the right to manually adjust or override a Member’s loyalty tier where we deem it appropriate. Loyalty tiers and associated benefits have no cash value, are non-transferable, and cannot not be exchanged for cash or other consideration unless expressly stated otherwise.
25.1. From time to time we may offer no-charge trials of Paid Subscriptions (“Trial”). Eligibility is at our sole discretion. Some Trials require a valid payment method to start. Where payment details are provided, by starting the Trial you acknowledge and agree that, unless you cancel before the trial ends, your subscription will automatically convert to a paid, recurring subscription at the price and billing period shown at sign-up, and we will charge your payment method on the first day after the Trial ends and each period thereafter until you cancel. You can cancel at any time before the Trial ends in your account settings; if you do so; you will not be charged for that subscription. Cancellation takes effect at the end of the then-current period. Trials are non-transferable and may not be combined. Features and availability may vary by region.
26.1. The results and winners of each match, tournament, or league offered by FACEIT on the Service will be determined by the Service, and such determinations are final. By registering and/or participating in any match, tournament, or league, you agree to be bound by these determinations.
26.2. A preliminary list of winners will be posted on the Site immediately following each tournament or league, except in the case where substantial prizes are involved (as determined by the Site in its sole discretion). In this case, the winners list may be delayed for up to five (5) business days following completion of the applicable tournament or league, as the Site needs this time to verify the results and to assess any potential abuse. The Site reserves the right to amend in its sole discretion the winners list at any time after the 5 business days if an Abuse is found.
27.1. If you place as a winner in a tournament or competition and meet the applicable eligibility requirements, your prize may include FACEIT Points credited directly to your account, prize money, or other custom rewards (such as merchandise, in-game cosmetics or skins), as specified for that event.
27.2. If you participate in a league, outcomes are determined by performance rather than physical prizes. Participants who win the league may be promoted to a higher division or tier, while participants who perform less successfully may be relegated to a lower division or tier, in accordance with the applicable league rules.
28.1. FACEIT Non-cash prizes (e.g. merchandise, rewards, benefits earned through ladders, missions, tournaments, drops or similar competitions) must be claimed within 30 days of notification. If you are unresponsive or fail to provide the necessary information to receive a prize within this timeframe, the prize may be withheld or cancelled at our discretion. We reserve the right, at any time, to cancel, withhold, or revoke prizes if you are found to conduct Abuse, or act in violation of these Terms and Conditions.
29.1. Third-party partner non-cash prizes (e.g. physical products, free actions, credits or raffle tickets for the third-party partner’s service) are provided by us, directly on the third-party partner’s service, or via a code or voucher our Site or Service that can be redeemed on the third-party partner’s service. You must claim it within the deadline identified. Third-party non-cash prizes may be subject to additional terms or requirements imposed by the relevant third party. If you are unresponsive or fail to provide the necessary information to receive a prize within this timeframe, the prize may be withheld or cancelled at our discretion. We and our third-party partner reserve the right, at any time, to cancel, withhold, or revoke prizes if you are found to conduct Abuse, or act in violation of these Terms or the third-party partner’s terms.
30.1. You may request prizes that you have awarded at any time. Prize processing will be suspended for security purposes when Abuse is suspected. If you are not contacted by us within 10 business days, please follow up via the FACEIT Support Form. Your prizes are awarded to you in their entirety, and all state and local taxes due in connection with any prizes awarded to you are your sole liability.
31.1. You may be required to provide proper identification and proof of eligibility prior to receiving a prize or the processing by FACEIT of any prize request. Participants may, at their option, pre-register their identification at any time prior to submitting a prize request. You may claim your prize within two (2) years after the prize was awarded to you or such longer minimum period as required by applicable law, provided that you comply with any stated claim instructions and provided evidence of identification and/or eligibility satisfactory to FACEIT. If you fail to claim a prize and provide the required identification and/or eligibility information within two (2) years from the date the prize was awarded or such longer minimum period as required by applicable law, the prize will expire and be forfeited, to the extent permitted by applicable law.
32.1. References to “$”, “£” and “€” mean U.S. dollars (USD), British pounds (GBP) and euros (EUR) respectively. Unless stated otherwise at checkout, transactions are processed in USD, GBP or EUR. If you pay in a different currency, your payment provider or our payment processor may convert the amount to USD/GBP/EUR using their exchange rate and may charge conversion or other fees. Exchange rates and fees are outside FACEIT’s control - please check with your bank or payment provider. Refunds, where applicable, may be issued in the original payment currency or subject to conversion at the then-applicable rate; you are responsible for any FX differences or fees.
33.1. If you reside in a country that is part of the European Union or the United Kingdom and have purchased a Paid Subscription or Code online, you are entitled to a statutory right of withdrawal within fourteen (14) days of purchase (the “Cooling-off Period”) and may receive a full refund.
33.2. Where you are entitled to a statutory right of withdrawal and where you purchase digital content not supplied on a tangible medium (i.e. the Service), you expressly: (1) agree during the purchase process to the immediate performance of the agreement; and (2) acknowledge that you thereby lose your right of withdrawal. By confirming your purchase, you request that we make the Service available to you immediately, and that you can no longer exercise your right of withdrawal.
33.3. Where you are entitled to a statutory right of withdrawal and where you have not waived this right (e.g. where you purchase services or other content for which the right of withdrawal has not been waived in accordance with applicable law), you can exercise this right by sending FACEIT an unequivocal statement via support.faceit.com. We will acknowledge receipt of your withdrawal request on a durable medium (e.g., by e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication before the Cooling-off Period has expired. For digital content and subscription services (including Paid Subscriptions), where access is provided immediately upon purchase and you have expressly requested immediate performance and acknowledged that you lose your statutory right of withdrawal, you will not have a right of withdrawal once the service has been fully performed or access has commenced, to the extent permitted by applicable law. If you cancel your payment and/or terminate the Terms after the Cooling-off Period is over (where applicable), we will not refund any fees already paid to us except where required by applicable law.
33.4. Notwithstanding the above, and separate from any statutory right of withdrawal, FACEIT may operate an internal refund policy under which refund requests may be reviewed on a case-by-case basis. Such refunds are discretionary, may be limited to the most recent payment only, and may be denied where the relevant service or Subscription has already been used or consumed. FACEIT reserves the right to amend or withdraw this internal refund policy at any time.
33.5. If you purchase a Paid Subscription, the applicable subscription fee will be charged immediately to your selected and/or saved payment method (which may include, without limitation, credit card, debit card, bank account, digital wallet or other supported payment method). . If the initial payment attempt for a new Paid Subscription is unsuccessful, access to the Paid Subscription will not be activated until payment is successfully processed.
33.6. Your payment to FACEIT will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription before the end of the current subscription period.
33.7. Upon automatic renewal, we will attempt to charge the applicable subscription fee using your saved payment method. If a renewal payment attempt is unsuccessful, we may at our discretion continue to provide access to the Paid Subscription and its benefits for a period of seven (7) days and retry charging the applicable fee during this period (the “Grace Period”). We shall have no obligation to provide access during the Grace Period. If payment is successfully processed during the Grace Period, the renewal will be deemed effective from the original renewal date. If payment is not successfully processed by the end of the Grace Period, we reserve the right to immediately suspend or terminate access to the Paid Subscription until payment is received.
33.8. If you cancel your Paid Subscription before the end of the current subscription period, the cancellation will take effect at the end of that subscription period, and you will be downgraded to the Free Service (or equivalent non-paid access tier, if applicable). No refunds or partial credits shall be provided for any unused portion of the subscription period unless required by applicable law.
33.9. FACEIT may change the price for the Paid Subscriptions from time to time, and will communicate any price changes to you. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. By continuing to use the FACEIT Service after the price change takes effect, you accept the new price.
33.10. We may run limited-time pricing experiments (including showing different prices to randomly assigned cohorts within the same country) and we may set different base prices by billing country/currency. We may also offer discounted rates for longer subscription periods (for example, multi-month or annual plans). The price shown to you at checkout is the price that applies to your purchase. Eligibility for regional prices and discounts is determined using (i) your geolocation and (ii) information from your payment provider (for example, billing country/currency); we may also use technical signals (such as approximate IP-based location) to prevent abuse and to display a correct price. If these signals do not match, we may apply the standard price or the price for your payment method’s billing country.. We do not block access to the Services on the basis of nationality, residence or location and, in the EEA/UK, we do not refuse compliant cross-border consumer payments within the same card brand where strong customer authentication and standard processing conditions are met. Where required by law, we will disclose if a price is personalised or shown as part of a pricing test. Any discounts are discretionary, may vary by region and time, and are subject to change. We will handle any personal data used for eligibility checks in accordance with our Privacy Notice. It is prohibited to use the same payment method (including, without limitation, a credit card, debit card, PayPal account, digital wallet or other stored payment instrument) for multiple accounts, except where such payment method is owned by a family member of yours. We may suspend your account if we believe in our sole discretion that a payment was made with a payment method not owned by you or your family member.
34.1. You acknowledge that the Site and Services may contain material protected by copyrights, trademarks, patents, trade secrets and other proprietary rights. All content made available via the Site or Services -including designs, text, graphics, photographs, video, audio, software, applications, data and their selection and arrangement (“Site Content”) is owned by FACEIT, our Members or our licensors, and is protected by applicable laws. All rights are reserved.
34.2. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Site and Services and to download or print copies of Site Content to which you have lawful access for your personal, non-commercial use only, provided you keep all copyright and other proprietary notices intact. Except for your own Member Content (as defined elsewhere in these Terms), you must not modify, copy, distribute, frame, reproduce, republish, download, display, post, transmit or sell any Site Content, in whole or in part, without our prior written permission or the permission of the relevant rights holder. You must not use data mining, scraping, robots or similar data-gathering or extraction methods. You must not use any Site Content for training large language models or other forms of artificial intelligence without our explicit, written, prior approval.
34.3. Nothing in these Terms grants any licence or right in or to any intellectual property, whether by implication, estoppel or otherwise, beyond the limited licence stated above. We may revoke this licence at any time with or without notice.
34.4. If you choose to provide comments, ideas or suggestions about the Site or Services (“Feedback”), you agree that FACEIT may use such Feedback for any purpose without restriction or payment to you, and you acknowledge that Feedback is not confidential.
34.5. The trademarks, logos and service marks displayed on the Site (“Trademarks”) are the property of FACEIT or third parties. You are not granted any right to use any Trademark without the prior written permission of the owner. Misuse of Site Content or Trademarks may breach these Terms and applicable laws. We reserve all rights and remedies.
35.1. If you believe material on the Site or Services infringes your copyright, please send us a written notice so we can review it. Your notice must include:
a) your physical or electronic signature;
b) identification of the copyrighted work claimed to be infringed (or a representative list);
c) identification of the material claimed to be infringing and information reasonably sufficient for us to locate it (e.g., exact URL);
d) your name, postal address, telephone number and email address;
e) a statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent or the law; and
f) a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act for the copyright owner.
Send notices to:
ESL FACEIT Group Limited
25th Floor, Millbank Tower, 21–24 Millbank, London, SW1P 4QP, United Kingdom
Email: [email protected]
35.2. If you believe we removed or disabled access to your material in error, you may send a counter-notice containing:
a) your physical or electronic signature;
b) identification of the material removed or to which access was disabled and the location of the material before removal;
c) a statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled due to mistake or misidentification; and
d) your name, postal address and telephone number, and a statement that you consent to the jurisdiction of the U.S. federal courts in your district (or any district in which FACEIT may be found if you reside outside the U.S.) and will accept service from the original complainant.
35.3. We may remove or disable access to allegedly infringing material and may terminate repeat infringers, consistent with applicable law. Submitting false notices or counter-notices may result in liability. Rights and remedies under non-U.S. laws remain available; rightsholders outside the U.S. may use the same reporting channel.
36.1. Your use of the Services is subject to these Terms. Except for advertising programs we offer (or where we have agreed otherwise in writing), you may use the Services only for your personal, non-commercial purposes. You represent, warrant and agree that any material you submit or share via the Site and/or Services: (i) you own or have all necessary rights to provide; (ii) does not infringe any third-party rights (including copyright, trademark, privacy or publicity); and (iii) complies with these Terms as well as applicable laws. In addition, you agree not to use the Service or the Site in any way that is unlawful, harmful, abusive, deceptive, disruptive, or otherwise inconsistent with fair play, good sportsmanship, or the intended purpose of the Services, including but not limited to:
a) creating more than one account per person; sharing accounts or credentials; allowing third parties to access or use your account; using another person’s account; or creating or operating accounts on behalf of others or any group or entity;
b) creating, accessing or using accounts to evade restrictions, bans or enforcement actions, or with the intent to monetise, sell, lease or rent accounts;
c) cheating or exploiting bugs or defects; using unauthorised software or hardware (including bots, cheats, macros, scripts or emulators); sandbagging; griefing; ghosting; gameplay sabotage; match manipulation; or any conduct intended to gain an unfair advantage or undermine fair play;
d) using automated scripts, scraping tools or similar mechanisms to collect data, interact with the Services, overload systems or impair performance or security;
e) training, developing or contributing data to artificial intelligence or machine-learning models using the Site or Services without our prior written consent;
f) harassing, threatening, intimidating, bullying, doxing, discriminating against or abusing any Member, participant or FACEIT staff, or engaging in hateful, racist, sexist, sexual or otherwise offensive conduct;
g) uploading, posting or sharing content that is unlawful, defamatory, fraudulent, misleading, hateful, violent, sexually explicit, harmful to minors, invasive of privacy or publicity rights, or otherwise objectionable;
h) soliciting personal information from anyone under 18, requesting passwords or identifying information for unlawful or commercial purposes, or collecting or sharing personal data without consent;
i) sending spam or unsolicited advertising or promotions; harvesting contact details; engaging in pyramid schemes or unfair commercial practices; or abusing or spamming Community Support systems;
j) infringing copyright, trademark or other intellectual property rights, or copying, modifying, distributing or publicly disclosing Site or Service content without authorisation;
k) impersonating any person or entity, misrepresenting your identity, age or affiliation, or implying endorsement by FACEIT without permission;
l) posting pornographic content or content harmful to minors, or promoting or distributing products that violate laws protecting minors;
m) uploading or distributing malware, viruses or code intended to disrupt, damage or compromise systems or data;
n) using unauthorised technical manipulations, code injections or similar mechanisms; or
o) violating these Terms, Event rules, applicable law, or engaging in conduct that harms FACEIT, its Members, partners, events, reputation or the integrity of the Services.
36.2. We may take enforcement action, including suspension or termination of accounts, where permitted under these Terms and applicable law.
36.3. Any violation of these rules that involves criminal activity may be referred to the appropriate law enforcement authorities. You are solely responsible for ensuring that all content you submit or display on the Site or Services including usernames, avatars, cover images, and any chat or messaging activity complies with these rules.
36.4. If you become aware of any content that you believe violates these rules, please report it to us.
37.1. You must not access non-public areas of the Site or the Services, bypass or test security controls, interfere with our systems or networks, obtain or attempt to obtain another Member’s account, or deliberately damage or undermine the Site. You must not use bots, macros, scripts, exploits, cheats or other automation; nor any third-party software, extensions or code to alter, block or otherwise interfere with the operation or monetisation of the Site or Services.
37.2. We may investigate and take action where we reasonably suspect a breach, including suspending or terminating access (with or without notice), invalidating results, withholding or revoking prizes, freezing balances during an investigation, banning devices, and sharing information with group companies, platform partners or competent authorities. We may also pursue civil remedies and, where appropriate, report matters to law enforcement.
37.3. To the fullest extent permitted by law, we are not responsible for loss or damage arising from unauthorised access to your account or the Services. Please keep your credentials secure and notify FACEIT promptly if you suspect unauthorised use of your account.
a) do not gain unauthorised access to systems or accounts, interfere with communications/performance, or deliberately damage/undermine the Site;
b) do not use unauthorised or altered software/hardware (including cheats, bots, macros, automated programs, screen-analysis utilities, mods, memory readers, device emulators or similar methods) or otherwise commit fraud;
c) do not exploit bugs/defects or manipulate outcomes;
d) do not alter or bypass the human-skill component of gameplay;
e) act with good sportsmanship - no griefing, ghosting or sabotage.
38.2. We may terminate accounts and take legal action where we reasonably suspect cheating, tampering with results, exploitation of defects, or other gameplay integrity violations, and we may share ban information within our group to enforce bans across related services, in accordance with our Banning Policy and applicable law.
39.1. FACEIT prohibits “spam”, If we validate a spam report, we may suspend or terminate the account immediately and, where applicable, void winnings at our discretion.
39.2. We may remove or limit distribution of offending content, restrict features, suspend or close accounts, and share information with relevant authorities where appropriate. To report spam, contact FACEIT Support.
39.3. “Spam” includes the following:
a) Unsolicited Commercial Advertising: Transmitting any unsolicited commercial content, such as advertising third-party services, promoting the sale of in-game assets for real money (RMT), or advertising account-boosting services;
b) Disruptive Messaging: Sending messages that disrupt the flow of conversation for other Members. This includes:
(i) Flooding: Sending multiple, repetitive messages in a short time;
(ii) Scrolling: Posting messages with nonsensical text or random characters to push chat history;
(iii) Excessive Use of Capital Letters;
c) Malicious Links and Phishing: Posting links to external sites that contain malware, spyware, or are designed to trick Members into revealing personal or account information (phishing);
d) Promoting Scams: Circulating fraudulent offers, deceptive information, or any form of scam; and
e) Unsolicited Mass Communication: Sending any form of chain letter/emails or sending unsolicited messages (including group invitations) to a large number of Members or in non-designated channels; collecting responses from unsolicited emails; sending any unsolicited email that could be expected, in the our sole discretion, to provoke complains; sending emails with charity requests, petitions for signatures; sending emails that do not accurately identity the send, the sender’s return address, and the email address of origin.
39.4. If you wish to report abuse or a violation of this our Anti-spam policy, please contact us via the FACEIT Support Form.
40.1. FACEIT is committed to taking all necessary measures to prevent anything that gives a member an unfair advantage over another member, as well as to ensuring that the FACEIT environment is an enjoyable place to work and play.
40.2. We may use the FACEIT Anti-Cheat and manual checks to detect, investigate violations of these Terms, applicable laws or any other rules that govern appropriate usage of the Site and Services. If you are suspected of such a violation, FACEIT may suspend your account, suspend any access to the Site and/or Services, and freeze the funds in your account and any account balance or withdrawals pending for up to six months while an investigation shall occur.
40.3. At our sole discretion, we may take immediate action in the event that we believe that: (i) you have breached these Terms, applicable laws or any other rules that govern the appropriate usage of the Site or Services; (ii) you are participating in any attempt to defraud FACEIT or the Site through the use of Credit Cards or other methods of payment, regardless of the outcome; (iii) you have failed to honour legitimate charges or requests for payment, or you have ‘charged back’ or denied any of the payments on your account; (iv) you are participating in any attempt to cheat another member through collusion or other techniques, regardless of the outcome; or (v) you become bankrupt or subject to analogous proceedings anywhere in the world.
40.4. We reserve the right to, at our sole discretion:
a) to remove, refuse to distribute, or limit distribution or visibility of any Member Content on the Services;
b) to suspend or terminate (temporarily and permanently) your access to our Site and/or our Services, or to specific features on our Site and/or Services, until you complete specific actions we enforce (including but not limited to, to enable additional security measures on your PC, enable MFA, to verify your email or go through identity verification);
c) to suspend or terminate (temporarily and permanently) your access to our Services, any features within our Services, or the funds in your account;
d) to void your scores;
e) to seize funds in your account to repay members who you have cheated against and/or commence legal proceedings against you; and
f) to issue public notices identifying accounts suspended or terminated on the grounds of actual or suspected cheating.
40.5. We impose these restrictions in accordance with the Banning Policy. FACEIT may cooperate with legal authorities and third parties in the investigation of any suspected or alleged crime or civil wrong.
40.6. We may decide we provide first time offenders a one-time warning for breaches with a limited severity. Repeat offenders will be deemed to be intentionally violating these Terms, applicable laws or any other rules govern the appropriate usage of the Site and/or Services.
41.1. Besides our own investigations of Member Content, we operate a "notice and takedown" procedure. If you have any complaints or objections to Member Content on our Site, or if you believe that the Member Content posted on the Site infringes these Terms, applicable laws, or a copyright, trademark or any other proprietary right that you hold, please report this Member Content by using the “Report Illegal Content” functionality in our Community Support Form.
41.2. Once this procedure has been followed, FACEIT will respond to valid and properly substantiated complaints or objections to Member Content. We will inform the reporter and the affected Member by a statement of reasons in a timely manner. You understand and agree that if we choose not to take action upon your complaint or objection to the Member Content, that decision will not constitute a violation of these Terms or any agreement we have with you.
42.1. As a reporter of Member Content and affected Member, you have the right to appeal our decision within six months from the date we informed you on our decision. You can appeal by using the “Appeal Illegal Content decision” functionality in our Community Support Form. Please see “How to appeal against a decision on illegal content” for further information on how to file your appeal.
43.1. If an account has no sign-in or use for a continuous period of 12 months, we may designate it as inactive. Where practicable, we will notify the registered email address approximately seven days before this designation takes effect. If you log in before that date, the inactive status will not be applied and the 12-month period restarts.
43.2. Once an account is designated inactive, we may (but are not obliged to) replace the associated username with a randomly generated one and release the previous username for others to claim. If you subsequently return, you may select a new username at no charge; we cannot guarantee that your former username will still be available.
44.1. By you (voluntary closure). You may close your account at any time by submitting a request via the FACEIT Support Form or using the in-platform self-service deletion tool. We will respond within a reasonable time. You remain responsible for all activity on your account until closure is completed.
44.2. By us (enforcement and integrity). We may limit features, suspend, or terminate your account, and/or prohibit participation in matches, tournaments or leagues where we reasonably suspect or determine a breach of these Terms or gameplay-integrity violations (including suspected cheating, result-tampering or exploitation of defects). We may access your account information to investigate complaints or alleged abuse, void won competitions at our discretion, and share ban information within our group to enforce bans across related services, consistent with our Banning Policy and applicable law. Persons suspended or terminated may not re-register or re-access without our prior written consent.
44.3. By us (termination on notice). We may also terminate these Terms (and suspend or close your account) at any time by giving notice, or attempting to give notice, to the email address associated with your account.
44.4. Refunds on breach. If we terminate your access due to a breach of these Terms, you are not entitled to a refund of fees.
45.1. The Site and Services are provided on an “as is” and “as available” basis. To the extent permitted by law, FACEIT makes no warranties - express, implied or statutory - about the Site and Services, including any warranties of merchantability, fitness for a particular purpose, non-infringement, security, reliability, timeliness, accuracy or availability.
45.2. We do not guarantee the accuracy, completeness, legality or usefulness of any information or materials on the Site, Services or on third-party sites linked from the Services, nor of any user-generated content. Downloads and other material you obtain through the Site or Services are at your own discretion and risk; you are responsible for any damage to your device or loss of data that results. We are not responsible for deletion, failure to store, mis delivery or untimely delivery of content or communications.
45.3. We are not responsible for delays or failures caused by events beyond our reasonable control, including internet or power outages, hardware or telecom failures, strikes, labour disputes, civil disturbances, acts of God, war, government actions, court orders, third-party non-performance, or environmental conditions.
45.4. To the extent permitted by law, FACEIT is not responsible or liable for (i) content posted or provided by Members or other third parties; (ii) the acts or omissions of any third party; (iii) any third-party products or services advertised on the Site or offered as prizes, rewards or incentives; or (iii) any damage to, or viruses or other harmful code that may infect, your devices, software or data arising from your access to or use of the Site or Services or any third-party sites or services linked from the Site or Services. The Services may be affected by technical, hardware or software malfunctions, network issues or disconnects. To the extent permitted by law, we are not responsible for such issues or for incorrect/inaccurate results arising from them.
45.5. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. Nothing in these Terms affects rights you cannot waive or disclaim under applicable law (including mandatory consumer rights).
45.6. If FACEIT fails to enforce any part of these Terms, or delays doing so, that will not be a waiver of its rights and does not prevent it from enforcing that part (or any other part) later. Any waiver must be in writing and signed by FACEIT, and will apply only to the specific instance identified. A partial exercise of a right does not preclude further exercises, and all rights and remedies are cumulative.
46.1. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law (including liability for death or personal injury caused by negligence, for fraud, or for your non-waivable statutory rights).
46.2. To the fullest extent permitted by law:
a) we will not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss or damage, or for loss of profits, revenue, goodwill, use, data, business interruption or other intangible losses, even if foreseeable or we have been advised of the possibility of such loss;
b) we are not liable for loss or damage arising from or in connection with: (i) your use of, or inability to use, the Site or Services; (ii) the cost of procuring substitute goods or services; (iii) unauthorised access to or alteration of transmissions or data; (iv) statements or conduct of any third party (including other Members, game publishers/platforms, payment providers and advertisers); (v) Member Content or third-party content; (vi) outages, delays or failures of the Internet, networks or platforms; or (vii) events outside our reasonable control (including those listed in Section 45 and Section 48).
46.3. For Paid Subscriptions or other paid features, our total aggregate liability to you arising out of or in connection with the Services will not exceed the total fees you paid to FACEIT for the relevant paid features in the six (6) months immediately preceding the event giving rise to the claim. For use of the free Services, our liability to you is limited to £100. In all cases these limitations of liability apply in aggregate to all claims, whether in contract, tort (including negligence), statutory or otherwise, and whether brought by you alone or with others. You must take reasonable steps to mitigate your losses.
47.1. To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless FACEIT, its subsidiaries and affiliates, and each of their respective directors, officers, employees, shareholders, vendors, partners, contractors, agents, licensors and representatives, and their successors and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, investigations and proceedings (whether threatened or actual), and all resulting losses, liabilities, damages, fines, penalties, interest, judgments, settlements, costs and expenses (including reasonable attorneys’ and experts’ fees and costs) arising out of or relating to: (a) your use or misuse of the Site or Services; (b) any Member Content you submit, upload, post or otherwise make available; (c) your breach of these Terms, any applicable law or regulation, or any third-party terms applicable to games/platforms you connect; (d) any allegation that your conduct or Member Content infringes, misappropriates or violates any intellectual property, proprietary, privacy, publicity or other rights of any person; (e) any fraud, cheating, manipulation of outcomes, exploitation of defects, security breach, spam or other prohibited conduct by you; (f) disputes between you and any other Member or third party; and (g) chargebacks, reversals, payment disputes, taxes or governmental assessments attributable to your activity.
47.2. FACEIT may, at its option, assume the exclusive defence and control of any matter subject to indemnification (without limiting your indemnity obligations). You will cooperate fully and promptly with the Indemnified Parties in the defence of any matter, including by providing information and attending proceedings. You must not settle any matter without FACEIT’s prior written consent (not to be unreasonably withheld where the settlement includes a full release of all Indemnified Parties and imposes no admission of liability or non-monetary obligations on them). FACEIT may settle any matter on reasonable terms and seek recovery from you to the extent covered by your indemnity. Your obligations under this section apply regardless of whether the relevant activity was undertaken by you or through your account (whether or not authorised by you), except where caused by FACEIT’s wilful misconduct or fraud. This section survives termination of these Terms and your use of the Services.
48.1. FACEIT shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including (without limitation) acts of God, natural disaster, pandemic, fire, flood, war, terrorism, civil unrest, governmental action, sanctions, changes in law, industrial action, failure of third-party networks or infrastructure, power outages, or cyber-attacks ("Force Majeure Event").
48.2. Where a Force Majeure Event occurs: (a) FACEIT's affected obligations are automatically suspended for the duration; (b) FACEIT will endeavour to notify Members via the Site or email, though failure to do so shall not affect FACEIT's right to rely on this clause; and (c) FACEIT will use reasonable endeavours to resume performance as soon as practicable, without obligation to incur material additional cost.
48.3. If a Force Majeure Event continues for more than ninety (90) days, FACEIT may at its sole discretion modify, suspend or terminate the affected Services, with its sole obligation being, to the extent required by applicable law, a pro-rata refund of prepaid fees for undelivered Services from the date of termination.
48.4. For the avoidance of doubt: (a) Members' payment obligations already due are unaffected; (b) prize claim windows and Member deadlines do not automatically extend unless FACEIT expressly determines otherwise; and (c) FACEIT's determination as to whether a Force Majeure Event has occurred and its duration shall, absent manifest error, be conclusive.
49.1. These Terms shall be governed by the laws of England & Wales, without regard to its conflict of law provisions, and the parties hereto submit to the exclusive jurisdiction of the courts of London, England. In the event of any dispute, action, proceeding or controversy regarding the existence, validity, interpretation, performance, enforcement or claimed breach of these Terms, the prevailing party shall be entitled to recover all of its costs and expenses, including reasonable attorneys’ fees, incurred in connection therewith.
50.1. To the extent permitted by law, you must bring any claim or cause of action arising out of or relating to the Site, the Services, these Terms or the Privacy Notice within one (1) year from the date the claim accrues; otherwise, the claim is permanently barred.
51.1. No person other than you and FACEIT has any right to enforce any term of these Terms under the Contracts (Rights of Third Parties) Act 1999, and the parties may rescind or vary these Terms without the consent of any third party.
52.1. These Terms constitute the entire agreement between you and FACEIT regarding the Site, the Services and all matters covered by these Terms, and replace all prior or contemporaneous understandings or agreements, whether written or oral, on this subject.
52.2. Any waiver of these Terms is effective only if it is in writing and signed by FACEIT.
52.3. Section and paragraph headings are for convenience only and do not affect the meaning or interpretation of these Terms.
